Get Answers - FAQ
What are your candles made of?
Our candles are made of natural soy wax sourced from sustainable suppliers. We use cotton wicks for a clean burn and premium fragrance oils for delightful scents.
How long do your candles burn?
The burn time of our candles varies depending on the size and type of the candle. Generally, our candles burn for approximately 40 - 50 hours.
Are your candles safe to use?
Yes, our candles are crafted with safety in mind. We use high-quality materials and adhere to strict safety standards. Always follow the candle care instructions provided to ensure safe and optimal use.
How should I care for my candle?
To ensure the best performance and longevity of your candle, trim the wick to 6.35 mm before each use, and avoid burning for more than 4 hours at a time. Keep the wax pool free of debris and place the candle on a heat-resistant surface.
Do you offer international shipping?
At ALBA, we currently do not offer shipping services. We apologize for any inconvenience and appreciate your understanding
Are your candles eco-friendly?
Yes, we are committed to sustainability. Our candles are made from natural soy wax, which is biodegradable and renewable. We also use recyclable packaging materials whenever possible.
Do you offer wholesale or bulk purchasing options?
At this time, ALBA does not offer wholesale or bulk purchasing options.
What payment methods do you accept?
At the moment, we exclusively accept payment via Swish at the time of delivery. We apologize for any inconvenience this may cause and appreciate your understanding. Our goal is to provide a seamless and convenient shopping experience for our customers
Can I return or exchange my candle if I'm not satisfied?
Please note that ALBA does not offer return or exchange services. We strive to ensure our products meet the highest standards of quality and craftsmanship. If you have any concerns about your purchase, please feel free to reach out to our customer service team for assistance
Do you offer custom or personalized candles?
We're currently working on bringing custom and personalized candle services to ALBA for special events, weddings, and corporate gifting. Stay tuned for updates!